Speedpost parcel deliveries
All Speedpost parcel deliveries will be sent to the recipient’s door. If no one is at the address to collect the item, our parcel ambassadors will attempt to contact the recipient to make alternative delivery arrangements, including getting consent to leave the item at the door, or arranging for a re-delivery.
For items that cannot be delivered, we will redeliver up to 2 times additionally before returning item to sender.
Contactless door-step delivery options
To ensure the health and safety for you and our employees, we will adopt contactless delivery options for door-step deliveries, which will be conducted in the following manner:
- We will knock on the door as usual and step away from the door at a safe distance. If the recipient is at home to collect the item, we will do a verbal confirmation of the recipient through the door before leaving the item at the doorstep for collection. Recipients are advised to open their door and collect the item only after the postman/Speedpost parcel ambassador leaves.
- If there’s no one at home, we will leave a card with details of delivery attempt.
- We will attempt to contact the recipient to arrange a re-delivery. In the event that the recipient cannot be contacted, we will attempt up to two additional re-delivery, after which the item will be returned to the sender.
Customer Care
